Don Berwick, the former president of the Institute of Healthcare Improvement referred to one of his coworkers several times as “Tom Nolan, one of the leading quality-improvement scholars of our time” (1-2). Now as for leading quality improvement scholars, I’ve heard of Deming, Juran, Crosby, and Taguchi but until I came across references 1 and 2, I hadn’t heard of Tom Nolan. You be the judge (3).
- Errors Today and Errors Tomorrow Berwick DM N Engl J Med 2003;348:2570-2572.
- Editorial in The Washington Post, July 29, 2003.
- See, http://www.apiweb.org/API_home_page.htm